RenewData Clients Exceptionally Satisfied with eDiscovery and Archiving Services
Highest Possible Referral Rate Received in Recent Client Satisfaction Survey
AUSTIN, TX - September 22, 2009 - RenewData, a leading provider of services for the discovery, archiving, and governance of electronically stored information (ESI), today
announced recent results of its client satisfaction survey, as well as its growing client base and revenue. The survey results from the second quarter of this year showed that RenewData clients are extremely satisfied with the level of service received and in fact showed that 100% of survey respondents would likely refer RenewData to their colleagues.
The satisfaction survey is sent to every RenewData client at the completion of each project. Additional survey results showed that clients' overall experience with their RenewData Project Manager was outstanding; in fact, they received a 98% satisfaction rating. In addition, the survey asks clients to rate the timeliness, quality and accuracy of their project deliverables. Survey results were extremely positive in this area with 99.9% of client projects being delivered accurately and 99% being delivered on schedule.
The client satisfaction survey responses also include praise about RenewData in the form
of client comments, such as:
"The entire RenewData team assigned to our project worked long hours to meet all of our tight deadlines for a large project."
"Every person we worked with at RenewData was outstanding."
"It's very refreshing to work with such a knowledgeable and professional group."
"Our firm will certainly utilize RenewData's services again and I will confidently refer them to my colleagues."
"The outstanding client satisfaction rates are the source of RenewData's growth," said Steven Horan, CEO of RenewData. "RenewData continues to show healthy revenue growth in 2009 with Q2 revenue increasing 18% and Q3 increasing more than 25%. But that is only the beginning. We are transforming RenewData into a sustainable market leader. Along with a solid foundation of a committed team and tested processes, we are currently building what we believe to be the most scalable and practical information governance technology platform in the industry that will deliver more flexibility, savings, and relevance to our clients and partners."
"RenewData's number one priority is client satisfaction and it is clear from our survey results that we are succeeding," said Rich Cohen, executive vice president of legal services at RenewData. "We take great pride in the fact that we are a top-tier service provider offering the best eDiscovery and archiving services possible to our clients. We continue to aggressively add many law firms, corporations and government entities to our growing list of satisfied clients, due in great part to our high client referral rate. Our goal is to turn every client into one that will proudly refer us to others."
About RenewData
RenewData® is a trusted provider of services for the discovery, archiving, and governance of electronically stored information (ESI) to help organizations proactively manage the inherent risks associated with ESI. RenewData leverages unique and scalable technology, superior legal and technical expertise, and a high security facility to deliver defensible, accessible, and manageable data to our clients in a cost-effective and timely manner. RenewData has been ranked a top provider for four consecutive years in the Socha-Gelbmann Electronic Discovery Survey Report and included for three years in Inc. Magazine's list of fastest-growing privately held companies. For more information, visit www.renewdata.com or call 888.811.3789.
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